Week 2: Transitioning to Help Desk Operations

-

Week 2: Transitioning to Help Desk Operations

    My second week at BRHMC's IHOMP department started right where I left off, diving deep into the HOMIS system for more case rate updates. The first two days were all about wrapping up that massive data entry task. It felt satisfying to finally complete it, like finishing a long and tedious puzzle.

    Just when I thought I’d become a permanent HOMIS data encoder, Ma’am Annie introduced us to the IT Help Desk system, which is a welcomed change of pace! She walked us through how it works, from processing user requests to managing roles and permissions in HOMIS. We even learned how to install the HOMIS application on other PCs, which made me feel like I was actually doing something technical for once.

    Then came the real test. I was handling actual IT Help Desk requests. I was nervous at first but most requests were straightforward, like assigning nurses to their wards or updating case rates in HOMIS NX (which, thanks to last week, I could do in my sleep). I was also endorsed on assigning requests and accepting calls on the help desk, but I only answer calls with supervision as I am not yet familiar with the processes within the hospital. Between calls, I kept myself busy transcribing documents, which wasn’t the most exciting task, but at least it kept me productive.

    By the sixth day, I was getting the hang of processing tickets in the IT Help Desk system. Some were simple, like updating ward assignments, while others required a bit more attention. It was cool to see how these small tasks kept the hospital’s digital operations running smoothly.

    During downtime, I decided to get ahead by learning Laravel, the framework the dev team uses. I followed online courses and read through documentation, trying to absorb as much as I could. Who knows? Maybe soon I’ll actually understand what the developers are talking about in their meetings.

    This week taught me that IT work in a hospital setting balances routine tasks with unexpected challenges. While I'm still learning, I'm beginning to see how each responsibility connects to the larger system. The mix of structured processes and problem-solving has made me curious about what other aspects of healthcare IT I'll encounter in the coming weeks.








Comments

Post a Comment

Popular posts from this blog

Week 1: A Slow but Steady Start

-
Image
Week 1: A Slow but Steady Start      The first week of my OJT at Bicol Regional Hospital and Medical Center (BRHMC) under IHOMP was a gentle introduction to the world of healthcare IT. No dramatic rescues of crashing systems... yet, but plenty of learning in small, steady steps.      Day one started with an orientation by Ma’am Annie, who walked us through hospital policies and workplace etiquette. It wasn’t the most thrilling part of the week, but at least I now know where not to wander off to! After that, Sir Jims gave us a quick tour of the different departments, and it was interesting seeing how everything connects behind the scenes. By the afternoon, assignments were handed out, and I landed at IHOMP, where my first task was updating case rate data in HOMIS NX. Not exactly an exciting IT work I imagined, but hey, everyone starts somewhere.      The next two days settled into a routine. Mornings and afternoons spent carefully encoding and...
Read more

Week 14: Wrapping Up the Internship

-
Week 14: Wrapping Up the Internship      This final week of development on the Dietary Inventory System felt like racing against the clock to get everything functional before my OJT period ends. We focused on completing the  inventory and delivery modules, along with basic ordering functions for the wards, which turned out to be more involved than I expected. The delivery module required careful planning to ensure it could not only generate accurate delivery confirmations but also handle special cases like reprints and audits. I spent considerable time testing different scenarios, discovering along the way how small details like server time settings could throw off entire reports if not configured properly.      The order module presented its own challenges as we worked to create an intuitive interface that would prevent mistakes during busy kitchen hours. We implemented safeguards like patient count-based quantity calculations, though our initial...
Read more