WEEKLY BLOG

Week 8: A Welcomed Rest      After several weeks of intensive work on the HOMIS+ transition, this week offered a lighter workload that allowed me to catch my breath. With the major tasks of manual preparation and system demos completed, my responsibilities shifted back to more routine help desk duties and general support tasks.      The slower pace gave me time to organize my notes from previous weeks and review the feedback we collected during the demo sessions. I found myself revisiting some of the user concerns, thinking about how they might be addressed in the final system configuration. Between the occasional password reset requests and user access configuration, I took the opportunity to observe how the current HOMIS system operates in daily practice, which is a useful knowledge that will likely prove valuable when the transition occurs.      This quieter week also allowed me to reflect on everything I've learned so far during my OJT. F...

Week 7: System Demo Session      This week marked an important milestone as we conducted the first demo training for the upcoming HOMIS+ system. The session was set up at our department with the system displayed on a large TV monitor, while our experienced members walked the hospital staff through the new features and workflows. My role was to carefully document all user feedback and concerns during the presentation.      At first, I expected this to be a simple note-taking task. However, I quickly realized how invested the staff were in this transition. Doctors, nurses, and administrative personnel asked thoughtful questions about data migration, report generation, and daily workflows. Some were enthusiastic about the improvements, while others expressed hesitation about changing systems they'd used for years. Keeping up with the rapid-fire questions while ensuring accurate minutes was more challenging than I anticipated.      A pleasant sur...

Week 6: The Documentation Marathon      This week was all about crossing the finish line with the HOMIS+ user manual. What I thought would be simple final touches turned into an unexpected battle with formatting and consistency. I can safely say that Google Docs and I developed a love-hate relationship. Just when I thought I had all the headings perfectly aligned, something would mysteriously shift. The numbering system for steps kept resetting itself, and don't even get me started on how screenshots would jump around the page when I added new text.      The work was more tedious than I anticipated. Making sure every section followed the same structure, that all the terminology matched, and that the screenshots were clear and properly labeled became a repetitive cycle of write-check-edit-repeat. There were moments when I'd stare at the screen wondering, "Didn't I already fix this exact same issue three pages ago?"      As the deadline for nex...

Week 5: Learning the Art of Documentation      Week five introduced me to a completely new challenge, which was documentation. The HOMIS team was tasked with creating a user manual for the upcoming HOMIS+ system, and to my surprise, I was going to be part of the process. On Monday, we held a meeting to divide responsibilities, with each team member assigned a specific module. I was given the OPD (Outpatient Department) module, which felt equal parts exciting and intimidating since I was still fairly new to the system myself.      At first, I underestimated how difficult it would be to explain a system I was still learning myself. There were moments when I'd take what I thought was the perfect screenshot, only to realize later that it didn't clearly show the necessary steps. I must have redone the same section three times before getting it right. The real challenge was finding the balance between technical accuracy and user-friendly language. What made perfe...

Week 4: Help Desk Hiccups      Week four brought me back to the IT Help Desk, though things moved at a much slower pace compared to last week's hardware adventures. Most of my days were spent processing request tickets, updating statuses and answering calls. But just when I thought I had everything under control, I managed to make some clumsy mistakes that I think, taught me more about the job than any perfect day ever could.      Starting the week, having Monday being a chaotic morning, I was managing multiple tickets when I accidentally assigned a network issue to the wrong technician. Instead of routing it to the networking team, I sent it to the technical team which immediately called my line with a very confused tone. By the time I realized my mistake and reassigned it, the original requester had already followed up. Not my finest moment, but at least the networking team got a good laugh out of it when I explained what happened.      The...

Week 3: The IT Detectives of BRHMC      This week felt like going undercover as we conducted a hospital-wide hardware assessment. Though what most staff didn’t know was that this was all preparation for a new system rollout coming soon. With clipboards in hand, my teammate sir Erickson, and I became the unofficial IT detectives of BRHMC, visiting every ward and offices to evaluate computers, printers, and peripherals. It was equal parts fascinating and awkward when nurses would ask why we were checking their computer specs, and we’d have to give vague answers.      The biggest surprise? Just how badly some departments were crammed for space. We found nurses’ stations where three people were sharing one ancient PC, admin offices with printers wedged between filing cabinets, and workstations where the monitor was practically hanging off the desk. One ward had a printer put so precariously on a stack of binders that I held my breath every time someone printed ...

Week 2: Transitioning to Help Desk Operations      My second week at BRHMC's IHOMP department started right where I left off, diving deep into the HOMIS system for more case rate updates. The first two days were all about wrapping up that massive data entry task. It felt satisfying to finally complete it, like finishing a long and tedious puzzle.      Just when I thought I’d become a permanent HOMIS data encoder, Ma’am Annie introduced us to the IT Help Desk system, which is a welcomed change of pace! She walked us through how it works, from processing user requests to managing roles and permissions in HOMIS. We even learned how to install the HOMIS application on other PCs, which made me feel like I was actually doing something technical for once.      Then came the real test. I was handling actual IT Help Desk requests. I was nervous at first but most requests were straightforward, like assigning nurses to their wards or updating case rates...